Frequently Asked Questions

Maxx Social Video Poster (MSVP) is a WordPress plugin that lets you schedule and publish videos, images, and text to 14 social platforms directly from your WordPress dashboard. No third-party SaaS account required — everything runs inside your own WordPress site.

MSVP supports 14 platforms: Facebook Pages, Instagram Professional, YouTube, TikTok, LinkedIn, Twitter / X, Pinterest, Reddit, Threads, Medium, Blogger, WordPress.com, Google Business Profile, and Tumblr.

Yes. The Starter plan lets you connect up to 5 platforms and schedule posts with core functionality. Pro and Agency plans unlock AI captions, analytics, cloud storage, and multi-site management.

No. MSVP uses WordPress cron (or your server cron) to publish scheduled posts automatically. Once a post is queued, it will publish on time even if your browser is closed.

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal. All payments are processed securely through our licensed payment provider.

Yes. We offer a 30-day money-back guarantee on all paid plans. If you are not satisfied, contact our support team within 30 days of purchase for a full refund.

Absolutely. You can upgrade or downgrade at any time from your account dashboard. When upgrading, you only pay the prorated difference for the remainder of your billing cycle.

Yes. Annual billing saves you roughly 40% compared to monthly pricing. The discount is applied automatically when you select the annual option.

Each platform has different capabilities. For example, Facebook supports video, reels, stories, carousels, links, and text. Instagram supports video, reels, stories, images, and carousels. Visit each platform's dedicated page for a full support matrix.

Yes. MSVP supports standard video posts, Reels, Stories, single images, and multi-image carousels on Instagram Professional accounts. You need a business or creator account connected via OAuth.

Open the MSVP plugin settings, choose a platform, and click "Connect." You will be redirected to the platform's OAuth authorization page. After granting permission, your account is linked and ready for posting.

Some platform APIs have rollout limits or are still in beta. We mark these as "Planned" to provide transparent roadmap visibility. As soon as the API capability is generally available, we ship support.

MSVP supports OpenAI (GPT-4, GPT-3.5), Anthropic Claude, Google Gemini, Mistral AI, xAI Grok, and any custom OpenAI-compatible API endpoint. You can switch providers or use multiple in the AI settings panel.

When composing a post, click the "Generate Caption" button. MSVP sends your content context to the selected AI provider along with a platform-specific prompt template. The generated caption is inserted into your post composer for review before publishing.

Yes. The Prompt Templates feature lets you create reusable prompt blueprints. Define variables like tone, audience, or platform, then apply the template to generate consistent captions across campaigns.

MSVP requires PHP 7.4 or greater, WordPress 5.0 or greater, and MySQL 5.5+ (MySQL 8.0+ or MariaDB 10.11+ recommended). The plugin works with both Apache and Nginx web servers.

Yes. The Agency plan includes full REST API access with endpoints for accounts, posts, scheduling, and analytics. You can integrate MSVP with external tools, Zapier, Make, or your own custom applications.

MSVP supports any S3-compatible storage provider (AWS S3, DigitalOcean Spaces, MinIO, Backblaze B2, etc.). Configure your bucket credentials in plugin settings, and media files are automatically uploaded and served from your cloud storage.

Yes. MSVP supports publish triggers from WordPress post status changes. When you publish or update a WordPress post, MSVP can automatically push it to your connected social accounts based on the per-post social meta box settings.